SEED OF MELANIN
Shipping & Returns
WHEN WILL I RECEIVE MY STICKER ORDER?
While most orders are shipping on-time, due to COVID-19 and government restrictions, your order may experience some shipping delays. We appreciate your patience.
We process shipment orders within 3 business days. We make every effort to fulfill orders weekly. It will typically take 5-7 business days (M-F) for sticker orders to be delivered in the US since it takes approximately, 1-3 business days to authenticate and 3-4 business days to ship to you.
Tee shirts are fulfilled through Printful. Books are fulfilled through Amazon. Please refer to their individual shipping policies.
DO YOU SHIP STICKERS INTERNATIONALLY?
At this time we do not ship stickers interactionally. We are working to have this ability. Please send us an email if you are interested in this option and we will notify you when possible.
Return & Exchange Policy
Our Seed of Melanin Learning Guides are electronic/digital products.
Unlike our physical products, you're not able to return a PDF or other file once you've downloaded it. For that reason, all sales of our digital Learning Guides/resources are considered final and nonrefundable.
We realize that things happen, so we are willing to work with you in a few limited circumstances. If your purchase falls into one of the exceptions listed below, please reach out to us and we can offer a promotional code for a replacement Learning Guide.
These such requests must be submitted within one year of your purchase and are granted on a case-by-case basis.
Damaged Learning Guide File- A resource file is damaged or is missing content.
Duplicate Purchase— You purchased a Learning Guide twice accidentally within one year of the original purchase.
If your purchase meets one of these guidelines, please reach out to us @ firstname.lastname@example.org.
As part of your request, be sure to include the name of the Learning Guide, your issue, and any specific examples or details you might have. Feel free to send a screenshot!